Service Desk Analyst – 35k-45k – Hybrid
Minimum Requirements
• All candidates must be proficient in basic Helpdesk level IT concepts.
• Have a good knowledge of Microsoft Windows Server / Desktop troubleshooting knowledge.
• Have previous helpdesk experience.
• Basic networking knowledge.
• Good telephone manner.
• Customer focused.
The ideal candidate would have the following experience
• Virtualisation i.e., VMware, Hyper-V.
• NetApp or other storage vendor products
• Cisco for both server and networking
• Linux admin exposure
• Microsoft or Amazon Web Services in an MSP environment
• Microsoft SCCM exposure
Desirable certifications(any of the following):
• VMWare VCP (Data Centre, Cloud Management and Automation, Security) tracks
• Microsoft Windows Server certifications
• Microsoft 365 certifications
• Microsoft Azure certifications
• Amazon AWS certifications
• Citrix certifications
• Cisco CCNA/CCNP certification
When submitting your application to Colossus Associates, please ensure you have your correct phone number and email address so we can contact you asap regarding your application. For confidentiality purposes, please remove any reference contact phone number’s and email address details from your CV.
