IT Helpdesk Analyst

Hereford 22K - 26K Excellent + Bonus Permanent

One of Europe's leading online off-price retailers is looking for IT Helpdesk Analysts to start immediately to fill the boots of the previous Helpdesk Analysts who have been internally promoted.

You would be required to work on shift rota basis -

Day shift: 10.00am - 10.00pm working 4 days on, 4 days off.
Night shift: 10.00pm - 10.00am working 4 days on, 4 days off.

Responsibilities:
- Experience in 1st Line Support is desirable (not essential)!
- Provide 1st line support
- Excellent customer service
- Liase with internal users to resolve problems and escalate it appropriately to the 2nd or 3rd line support
- Work with a ticket system
- Build devices for new starters and build replacement hardware for existing users

Benefits:
- Shift allowance
- Bonus scheme
- Pension
- Birthday off
- Healthcare cash plan
- Staff discount

When submitting your application to Colossus Associates, please ensure you have your correct phone number and email address so we can contact you asap regarding your application. For confidentiality purposes, please remove any reference contact phone number's and email address details from your CV.
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