Help Desk

Solihull 25K - 27K Permanent

Service Desk Analyst

Solihull

Competitive salary

Full-time


Looking for a service desk analyst to provide technical support to clients, whether this be analysing issues, fulfilling client requests, or providing general assistance.


Responsibilities:

•Gathering data to understand a range of system/business related issues and fix them

•To produce documentation as required along with storing information in line with company policy

•Ensure testing is carried out to check that any hardware and software changes are useable by clients

•Analysing data on a regular basis to mark out trends and root causes

•Be able to quickly pick up a clear understanding of technical challenges to systems

•Identifying all areas that are impacted by systems changes

•Provide 1st and 2nd line support to clients both internally and externally

•Understanding data and client feedback and drawing conclusions from that

•Identifying ways to improve the service to clients and reducing the demands placed onto the support team


Experience and skills required:

•Strong customer service and communication skills

•Good problem solving skills

•Team work skills

•Experience working in a service operations environment

•Internal flexibility to ensure business goals are met

•Experience working in an ITIL

•Have previously worked with ticket management systems such as Jira

•Demonstrable experience of working in collaborative team structures effectively

•Able to work independently

•Ability to work SLA’s in environments with a diverse range of stakeholders

•Knowledge on how to simplify complex problems in order to be able to communicate it to others at all levels

•Experience with documenting processes and procedures under document management systems


This role comes with a generous benefits package, including a private health care scheme, life insurance scheme at x4 your salary, 33 days holiday (including 8 bank holidays), £350 paid towards a gym membership per annum, and much more.


If you are interested in the role apply now!



When submitting your application to Colossus Associates, please ensure you have your correct phone number and email address so we can contact you asap regarding your application. For confidentiality purposes, please remove any reference contact phone number's and email address details from your CV.

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