1st Line Support Analyst

Lichfield 18K - 22K Excellent Permanent

Hybrid Role!

An industry leading company is looking for a 1st Line Support Analyst to join their diverse and inclusive technology team.

In return, you will receive a great career progression opportunity as the previous three 1st Line Support Analyst were promoted to 2nd and 3rd Line Support.

Responsibilities:

- Take and log calls either from phone, email or service portal.
- Working with the support team to identify issues and ensure correct process is followed for escalations
- Develop greater understanding of the development/Sprint process
- Performing upgrades & installations
- Retrieve date
- Working with Internal & External
- Communicating effectively with various areas of the business

Benefits:

- Pension scheme
- 23-day holiday
- Hybrid/ Flexible
- Paid training & qualifications
- Clear progression pathway

When submitting your application to Colossus Associates, please ensure you have your correct phone number and email address so we can contact you asap regarding your application. For confidentiality purposes, please remove any reference contact phone number's and email address details from your CV.
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