IT Support Analyst

Buckinghamshire 27K - 35K Excellent Permanent

Great opportunity to work as an IT support analyst for an International luxury home decor company. As the IT Support Analyst, you will take pride in ensuring customer satisfaction by working in partnership with internal customers as well as third party suppliers to deliver both

remote and onsite services in a professional and efficient manner.


The role:

*Taking incoming customer request (in person or via the telephone), ensuring they are

logged into the ticketing system as well as providing a response and resolution within

SLA

*Assisting with management, administration and support of IT and computer systems

whether on premise or cloud

*Assisting with the implementation of policies and procedures associated with IT

provision, for example, Internet access policy and disaster recovery plans

*Helping to ensure joiners and leavers are provisioned or deprovisioned in a timely

manner

*Support the onboarding experience of new starters (build workstation, mobile phones,

desk phones, create accounts etc.), including providing orientation to new users of

existing technology as required

*Contribute innovative suggestions on how the business could be improved through

deployment and development of its solutions


*3 years minimum experience working in IT Support

*Experience with MS Azure Cloud systems and frameworks

*Strong knowledge of Windows & Mac OS environments, products and applications

*Full UK Driving License


When submitting your application to Colossus Associates, please ensure you have your correct phone number and email address so we can contact you asap regarding your application. For confidentiality purposes, please remove any reference contact phone number's and email address details from your CV.

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